Refund policy

Welcome to cartriff.com.
At cartriff.com, customer satisfaction is our top priority. We aim to provide high-quality men’s fashion products and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, refunds, and cancellations are accepted for products purchased through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. General Return Eligibility

We accept returns for eligible products under the following conditions:

  • The return request must be raised within 7 days from the date of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • Original tags, labels, packaging, invoices, and accessories must be intact.

  • Products showing signs of use, damage, alteration, or washing will not qualify for return or refund.

  • Returns are accepted only for products purchased directly from cartriff.com.

Our quality control team carefully inspects every item before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact us immediately.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, or promotional reasons. These may include:

  • Innerwear and intimate clothing items

  • Used or washed products

  • Customized or personalized items

  • Products purchased during clearance or final sale offers

  • Gift cards or promotional items

  • Products without original packaging or tags

The eligibility of returns for discounted products may vary depending on the offer conditions displayed at the time of purchase.

3. Return Process

To initiate a return, customers must contact our support team within the eligible return period.

Contact Information

Please provide the following details while requesting a return:

  • Order number

  • Customer name

  • Product details

  • Reason for return

  • Images of the product (if damaged or defective)

After reviewing your request, our support team will provide return instructions.

Customers should ensure that products are packed safely to avoid transit damage during return shipping.

4. Damaged, Defective, or Wrong Products

If you receive:

  • A damaged item

  • A defective product

  • The wrong size, color, or product

Please contact us within 48 hours of delivery with clear images and order details.

Once verified, we may offer:

  • Replacement of the product

  • Full refund

  • Store credit

  • Exchange option

The decision will depend on product availability and issue verification.

We reserve the right to reject claims submitted after the allowed reporting period.

5. Refund Policy

Refunds are processed only after returned products are received and inspected by our team.

Refund Eligibility

Refunds may be approved if:

  • The returned product passes quality inspection

  • The product was not delivered

  • The item received was damaged or defective

  • The wrong product was delivered

Refund Timeline

  • Approved refunds are generally processed within 7–10 business days.

  • The refund time may vary depending on the customer’s payment provider or bank.

Refund Method

Refunds will be issued through:

  • Original payment method

  • Bank transfer

  • Store credit (if applicable)

Cash refunds are not available for online payments.

Shipping charges, COD charges, and convenience fees may not be refundable unless the error occurred from our side.

6. Exchange Policy

We may provide exchange services for:

  • Size issues

  • Color replacement

  • Defective products

  • Incorrect item delivery

Exchange requests depend on stock availability.

If the requested exchange product is unavailable, customers may receive:

  • Refund

  • Alternative product

  • Store credit

Only one exchange per order/product may be allowed.

7. Cancellation Policy

Customers may cancel orders before shipment confirmation.

Once the order has been dispatched, cancellation requests may not be accepted.

To request cancellation, contact:

If cancellation is approved before dispatch, refunds will be processed according to our refund timeline.

8. Shipping Responsibility for Returns

In some situations, customers may need to bear return shipping costs unless:

  • The wrong product was delivered

  • The product arrived damaged

  • The item is defective

We recommend using a trackable shipping service for returns. cartriff.com is not responsible for lost or damaged return shipments.

9. Failed Deliveries

Orders may be cancelled automatically in cases such as:

  • Incorrect shipping address

  • Unreachable customer

  • Multiple failed delivery attempts

  • Refusal to accept delivery

Refunds for prepaid orders in such cases may be processed after deducting applicable shipping and handling charges.

10. Product Color & Appearance Disclaimer

We strive to display product images and colors accurately. However, actual product colors may vary slightly due to:

  • Screen settings

  • Lighting conditions

  • Photography edits

Minor variations in color, texture, or stitching should not be considered defects.

11. Fraudulent or Excessive Returns

cartriff.com reserves the right to refuse returns or refunds if:

  • Repeated suspicious return activity is detected

  • Products appear used or intentionally damaged

  • False claims are made

Accounts involved in fraudulent activities may be restricted or permanently blocked.

12. Quality Inspection

Every returned product undergoes quality verification. Refunds or exchanges will only be approved after inspection.

If the product fails inspection, it may be returned back to the customer without refund eligibility.

13. Customer Responsibility

Customers are responsible for:

  • Providing correct delivery information

  • Checking product details before purchase

  • Reviewing size charts carefully

  • Keeping invoices and order confirmation emails safely

Failure to follow product care instructions may void return eligibility.

14. GST Information

Business GST Number:
GST No: 19NDJPS9457J1Z8

15. Contact Information

Business Name: cartriff.com
Category: Men Cloths

Registered Address

Kalikapur, Baishata, Taltala,
South 24 Parganas, West Bengal
Pin Code – 743338

Contact Details

16. Policy Updates

cartriff.com reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for the latest updates and policy changes.

17. Acceptance of Policy

By purchasing products from cartriff.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.